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Social Responsibility & Employees

Published on:

19 September, 2025

Responsible Banking Starts with Our People and Supports Society

Our people are the foundation of responsible banking.

At CrediaBank, everything starts with our people. Without their dedication, knowledge, and values, no strategy or plan can be realized. For this reason, we are committed to fostering an environment of equal opportunities, supporting their health and well-being, and investing in their continuous development. We strive to create a safe, inclusive, and fair workplace that embraces diversity, ensures equal treatment, and respects differences.

At the same time, we are dedicated to supporting society, implementing initiatives with positive social and environmental impact, and providing our clients with transparency, reliability, and trust.

With our people at the center, we build responsible banking every day—banking that supports society and the economy.

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The Role of ESG

All these actions are not merely internal initiatives—they are part of the broader ESG framework and the Group’s international commitments.

Through our compliance with the CSRD Directive and the European Reporting Standards, we transparently record and disclose our actions concerning our workforce, society, and clients.

Our approach is based on the concept of Double Materiality, recognizing both the positive impact we can have on people and society, as well as the risks arising from social and labor-related challenges, so that we can mitigate them promptly and effectively.

Working conditions & Equal opportunities for all without discrimination

At CrediaBank, we are committed to creating a work environment that upholds ethical standards and promotes respect and equal opportunities for all, regardless of gender, race, color, ethnic or social origin, genetic characteristics, language, religion or beliefs, political opinion or any other opinion, membership in a national minority, property, birth, disability, age, or sexual orientation.

This commitment is an integral part of our corporate identity and is embedded in the Group’s Human Rights Commitment Statement, which defines the principles under which CrediaBank respects, protects, and promotes human rights across all its activities. We recognize our impact on employees, customers, partners, suppliers, and the communities in which we operate, and these principles guide both our corporate culture and our workplace practices.

Read the Human Rights Statement

As a member of the United Nations Global Compact and the UN Global Compact Network Greece, CrediaBank is committed to aligning its strategy, policies, and practices with the Ten Principles of the United Nations relating to human rights, labour, the environment, and anti-corruption, reinforcing a culture of responsible and sustainable business conduct.

The signing of the Diversity Charter Greece which actively promotes acceptance, diversity, inclusion, and equal opportunity in the workplace, further reinforces the Group’s commitment to a corporate culture free from discrimination and bias.

This commitment has also been recognized by the Ministry of Social Cohesion and Family, which awarded CrediaBank the Diversity Label. The Bank was among the 41 organizations that received this distinction, achieving a score above the average benchmark, further validating our systematic approach to promoting diversity, equity and inclusion in the workplace.

A core element of our strategy and business model is the implementation of non-discriminatory practices and measures against violence and harassment, contributing to a safe, respectful, productive, and efficient work environment. In this context, the Group is committed to acting with respect, dignity, integrity, and fairness in all aspects of working life.

We demonstrate zero tolerance for discrimination of any kind, adopting and applying the principle of equal opportunities across all our activities and operations. To support this commitment, the Group provides appropriate and reliable reporting channels through which employees can submit named or anonymous reports and complaints regarding incidents of discrimination, violence, or harassment, ensuring confidentiality, impartiality, and protection against retaliation, in line with applicable whistleblowing policies.

Our commitment to equal treatment and inclusion is further reflected in the Diversity, Equity & Inclusion (DEI) Policy, which establishes the framework for ensuring a workplace of equal opportunities, respect, and meritocracy for all employees, while supporting business ethics, sustainable development, and the Group’s broader sustainability strategy.

Within this framework, CrediaBank implements a holistic Diversity, Equity & Inclusion (DE&I) approach, creating a workplace that is accessible, functional and inclusive. This approach is supported by dedicated training programmes on accessibility and inclusive customer service, as well as initiatives that promote understanding and leveraging diversity in the workplace. We believe that the more inclusive our working environment is, the better we can understand the diverse needs of our customers and design services that are more human-centred and accessible for everyone.

To support these principles, the Group has established and implements policies that promote equality, fair treatment, and the development of its people, including:

  • Code of Ethics and Conduct
  • Compensation Policy
  • Policy Against Violence & Harassment
  • Training & Human Capital Development Policy
  • Policy for Handling Named & Anonymous Reports & Complaints

 

Health, Safety & Workforce Training

CrediaBank places employee Health and Safety at the center of its strategy, demonstrating its commitment through specific initiatives, including:

  • Provision of health insurance

  • Creation of a mental health support line

  • Training on health and safety topics

  • Ensuring workplaces meet all necessary health and safety standards

Through these actions, the well-being of our workforce is enhanced.

At the same time, the Group monitors health and safety standards while providing related training, contributing to the creation of a safe and supportive work environment.

The Group continuously trains and develops its employees through targeted programs, focusing on key areas for sustainable growth, such as:

  • Human resources topics, including awareness on combating violence and harassment, the Code of Ethics and Conduct, human rights, inclusion and equality issues, and more

  • Sustainable investments

  • Regulatory compliance, information and data security, and operational risk management

Protecting Our Customers

  • Protecting our customers is a cornerstone of our responsible banking practices.

  • We ensure that our products and services are offered with transparency, clarity, and fair terms, enhancing customers’ financial security and trust.

  • We place special emphasis on information security and personal data protection, implementing advanced technological solutions and strict cybersecurity policies.

  • Through continuous investments in prevention, detection, and response mechanisms, we safeguard the integrity and confidentiality of transactions.

  • At the same time, we promote accessible and effective communication and complaint management channels, ensuring that every customer feels supported and secure.

  • Our goal is to build trust every day, placing respect, safety, and reliable service at the center of our customer relationships.

Accessibility

CrediaBank is committed to ensuring equal and independent access to banking services, creating an inclusive environment for both employees and customers. Through our accessibility by design approach, we invest in accessible infrastructure, assistive technologies, employee training and accessible digital channels, enabling every individual to access our services safely, with dignity and independence.
For detailed information on the accessibility services and support options available, please visit our "Accessibility" page. 

Supporting Society & Sustainable Development Programs

We actively support society through initiatives that leave a positive impact on people, local communities, and the environment.

Through multi-level initiatives, we empower vulnerable groups, invest in education and equality, and support programs that contribute to sustainable development.

We provide tangible support to the primary sector with a focus on sustainability.

Within the framework of our collaboration with the “New Agriculture, New Generation” organization, we actively strengthen the primary sector under sustainable terms. Specifically, in 2024, we supported four small and medium-sized enterprises from the Crete region through the business acceleration program “Agroanelixi”, contributing to their development via mentoring, access to financial knowledge, and connection with investment tools.

In June 2025, we organized an interactive Masterclass titled “Basic Financial Concepts and Green Financing”, in collaboration with Professor Nikolaos Filippas, tailored to the needs of small agricultural businesses.

Continuing our collaboration with the “New Agriculture New Generation” organization, we supported for the second consecutive year the programme “Leveraging the Advantage: Strategies for Local Products and PDO/PGI Products with Health Claims”. Through this initiative, agri-food businesses, cooperatives and producer groups gained specialised knowledge and practical tools to enhance their competitiveness and sustainable development, while also receiving support on efficient water resource management and environmental sustainability practices.

At the same time, in 2025 we signed a Memorandum of Understanding with the UNESCO Chair on Integrated and Interdisciplinary Water Resources Management of the Aristotle University of Thessaloniki, aiming to promote the sustainable management of water resources. The partnership includes initiatives in education, research, innovation and awareness-raising, strengthening the connection between scientific knowledge, sustainable development and the responsible management of natural resources.

We are committed to continuing to support local entrepreneurship, enhancing access to knowledge and sustainable financing tools.