Commitments, Obligations & Shared Objectives
At CrediaBank, our commitments express our intention to actively contribute to the UN Sustainable Development Goals (SDGs) and to promote a responsible and sustainable banking operation.
As members of the United Nations Global Compact and the UN Global Compact Network Greece, we commit to aligning our strategy, policies and operations with the Ten Principles of the United Nations relating to human rights, labour, the environment and anti-corruption.
Our participation in the UN Global Compact further strengthens our commitment to operate in accordance with the Ten Principles of the United Nations and the international expectations of responsible business conduct.
As a financial institution with a significant impact on society, we recognise our responsibility towards the people affected by our activities: our employees, our customers, our partners and suppliers, as well as the communities in which we operate.
In this context, we have adopted a formal Human Rights Statement, recognising that respect for human rights constitutes a fundamental principle of our operations and our corporate identity.
The Human Rights Statement defines the principles based on which we respect, protect and promote human rights across our operations and is aligned with international standards and the European framework for due diligence in relation to human rights, progressively strengthening our practices across our value chain.
Read the Human Rights Statement
Our obligations are shaped by the European and national regulatory and supervisory frameworks, such as the Climate Law, the CSRD Directive, the ESRS standards, and the requirements of the Single Supervisory Mechanism (SSM), which place ESG risk management at the core of banking supervision.
Furthermore, we participate in the Sustainability, Green Banking & Corporate Governance Coordinating Committee of the Hellenic Bank Association, and we are also members of CSR Hellas (the Hellenic Network for Corporate Social Responsibility).
The Group consistently incorporates these requirements through the development of policies, risk assessment, and transparent annual progress reporting.
Targets & Commitments
Environment Targets
• Reduce operational Scope 1 & Scope 2 emissions by 30% compared to 2024.
• Reduce electricity consumption by 15%.
• Reduce paper consumption by 30% compared to 2024.
Workforce Targets
• Promote gender equality, balanced representation and equal opportunities at senior management level.
• Implement Health, Safety & Well-being programmes.
• Establish formal employee consultation and feedback mechanisms, targeting a participation rate of 70%.
• Maintain more than 31 training hours per employee annually.
• Achieve 100% ESG awareness across the workforce.
Customers & Society Targets
• Progressively improve accessibility across digital channels and the branch network.
• Implement at least two strategic social contribution initiatives annually.
Business Ethics & Corporate Governance Targets
• Maintain zero incidents of corruption and bribery.
• Establish a strong data protection culture aiming for zero data breaches.
• Integrate ESG criteria into supplier evaluation processes, in line with the Bank’s sustainability principles, with the objective of assessing 75% of suppliers by 2028.
• Maintain an effective whistleblowing reporting and case management framework.
Our targets are systematically monitored and regularly reviewed to ensure they remain aligned with evolving stakeholder expectations, regulatory requirements and sustainability challenges. Through the continuous assessment of our progress, we aim to strengthen our positive impact on the environment, society and the economy, creating long-term value for all stakeholders.
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