Social Responsibility & Employees

All these actions are not merely internal initiatives—they are part of the broader ESG framework and the Group’s international commitments.

Through our compliance with the CSRD Directive and the European Reporting Standards, we transparently record and disclose our actions concerning our workforce, society, and clients.

Our approach is based on the concept of Double Materiality, recognizing both the positive impact we can have on people and society, as well as the risks arising from social and labor-related challenges, so that we can mitigate them promptly and effectively.

At CrediaBank, we are committed to creating a work environment that upholds ethical standards and promotes respect and equal opportunities for all, regardless of gender, race, color, ethnic or social origin, genetic characteristics, language, religion or beliefs, political opinion or any other opinion, membership in a national minority, property, birth, disability, age, or sexual orientation.

The signing of the Diversity Charter for Greek Businesses, which actively promotes acceptance and inclusion as well as equal opportunity principles in the workplace, reinforces the Group’s commitment to a corporate culture free from discrimination and bias.

A core element of our strategy and business model is the implementation of non-discriminatory practices and measures against violence and harassment, contributing to a safe, productive, and efficient work environment.

We demonstrate zero tolerance for discrimination of any kind, adopting and applying the principle of equal opportunities for all across our activities, alongside policies that promote equality, fair treatment, and the development of our people.

The Group has established and implements policies that foster equality, fair treatment, and staff development, including:

• Code of Ethics and Conduct

• Compensation Policy

• Policy Against Violence & Harassment

• Training & Human Capital Development Policy

• Policy for Handling Named & Anonymous Reports & Complaints

CrediaBank places employee Health and Safety at the center of its strategy, demonstrating its commitment through specific initiatives, including:

• Provision of health insurance

• Creation of a mental health support line

• Training on health and safety topics

• Ensuring workplaces meet all necessary health and safety standards

Through these actions, the well-being of our workforce is enhanced.

At the same time, the Group monitors health and safety standards while providing related training, contributing to the creation of a safe and supportive work environment.

The Group continuously trains and develops its employees through targeted programs, focusing on key areas for sustainable growth, such as:

• Human resources topics, including awareness on combating violence and harassment, the Code of Ethics and Conduct, human rights, inclusion and equality issues, and more

• Sustainable investments

• Regulatory compliance, information and data security, and operational risk management

• Protecting our customers is a cornerstone of our responsible banking practices.

• We ensure that our products and services are offered with transparency, clarity, and fair terms, enhancing customers’ financial security and trust.

• We place special emphasis on information security and personal data protection, implementing advanced technological solutions and strict cybersecurity policies.

• Through continuous investments in prevention, detection, and response mechanisms, we safeguard the integrity and confidentiality of transactions.

• At the same time, we promote accessible and effective communication and complaint management channels, ensuring that every customer feels supported and secure.

• Our goal is to build trust every day, placing respect, safety, and reliable service at the center of our customer relationships.